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Customer Support Technician level 1 (CSTL 1) |
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This is an entry level opportunity to a great career in business communication.
It is a technical position focused on customer support/service that for the right person, offers an aggressive growth path and career.
As people are Affant's most important resource, Affant provides a strong training and support environment through it's in-house training and client base maintenance with personal learning opportunities that will teach our standards for delivering the sense of comfort our clients find by working with Affant.
The CSTL 1 is responsible for professional, positive interface with customers while assisting senior technicians and engineers. The CSTL 1 works independantly on smaller projects. The CSTL 1 also works with the senior engineers’ on the initial and ending stages of a larger project that can utilize the CSTL 1 skillset. The tasks assigned to the CSTL 1 include entry level assignments, of which the CSTL 1 is expected to learn the procedures involved with the assignment with a focus towards independance.
Candidate Qualifications:
- Positive and professional
- Exhibits professionalism and a cool head at all times
- Willingness to take and accept responsibility
- Ability to multi-task
- Integrity and drive to do the highest quality work with a keen eye for detail
- Team player mentality
- Have high quality inter-personal skills including politeness, and positive general outlook.
Duties:
- Work consistent with Affant values listed in above "Our Core Values"
- Complete responsibility for daily, weekly and monthly tasks
- Willingness to take and accept responsibility
- Take ownership of Client’s first impression
- Continue education to improve personal growth and skills
- Track time billed to clients and in-house projects, report time weekly
- Attendance and participation in staff meetings and events
- Communicate continuously with co-workers and keeping peers informed of your priorities
- Answer phones and communicate in an upbeat, positive and professional manner
- Undertake "first level maintenance"
- Take ownership of Affant’s appearance and organization by maintaining a very high level of general housekeeping in technical area and
good order in inventory room
- Project prep to include labeling, cabling, benching hardware testing for initial pass/fail and initial guided configs
- Maintain customers networks to include update client config files, spreadsheets, testing remote access (dial in)
- Handle all RMA’s
- Establish email filing/reading/deleting process
- Travel to client locations and follow instructions, exhibiting professionalism and a cool head at all times
- Process shipments including accurate checkout of hardware
Potential Career Roadmap:
- Engineer
- Senior Engineer
- Voice/Telephony
- Sales
- Development
- Security
- Project Manager
- Management
- New business opportunities
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Testimonials
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"Keep up the good work. Working with Mathew yesterday was great. He was very helpful and with his positive attitude made a stressful situation, a fun and interesting one. The Affant engineers are always so happy to help and seem to make even the impossible, possible."
Anna, Court Call
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"I have always been satisfied with the consistently superior customer service the engineers provide, and the courteous manner in which they provide it."
Tom L., Chileno Bay
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"You were all over this problem and helped get this resolved as fast as possible. You were very helpful. Thank you for your responsiveness."
William, JAMS
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