This is an advanced technical position requiring a minimum of 5 years experience in the Voice or Datat or NOC environment. The ideal applicant would enjoy working with people, have superior troubleshooting skills and the ability to think outside the box.
About you: (because it is)
Must have a minimum of 5 years experience in a Voice or Data or NOC environment
Superior troubleshooting skills, and the ability to think outside the box
Must be a fast learner; you will be expected to figure out/troubleshoot new technologies
Have excellent communication skills; both verbal and written
Must have the availability to work within a 24x7x365 environment with ability to be on call after normal working hours to assist in scheduled/emergency maintenance
Must be good with stress managment
Must be willing to coach jr. technicians and peers
Enthusiastic / cheerful
In-depth understanding of common TCP/UDP protocols (SMTP, DNS, POP3, HTTP, HTTPS)
Significant experience planning and implementing complex security networks (Firewall & IPS) and VOIP networks utilizing SIP, MGCP, etc
Significant experience planning and implementing IP/VOIP network quality of service techniques/configurations
Excellent project management skills and the ability to assemble clear and concise documentation
Very strong L2/switching experience and troubleshooting skills: (LAN design, fully versed in networking concepts such as STP/RSTP/MSTP/PVST, ARP, VTP, QOS)
Design and implementation experience with routing protocols (BGP, OSPF, E/IGRP)
Understanding of network security methodologies as a whole, including but not limited to: ACLs, ipfw/iptables, VPNs (tunneling, IPsec, PPTP, etc.)
*If you do not meet the above "About You" requirements DO NOT submit your resume*
About the Job: (what we do and what we need from you)
Title: Customer Support Senior Network Engineer
What we do / need in this role (what we'd really like)
Advanced configuration of Cisco and similar routers and switches
Advanced configuration of Juniper/Netcreen/PIX/ASA/ IPsec VPN & Firewall appliances and Intrusion Prevention Systems
Perform network design, implementation, documentation, and support
Configuration and troubleshooting of routing protocols (BGP, OSPF)
3rd level escalation and problem resolution
Work multiple projects/cases simultaneously and meet project due dates
Be good with stress managment and maintain a cool head at all times, setting a good example for entire staff
Phone and email communication with our 60 maintenance clients
Evaluation of new technologies
Pre-sales/speaking with clients and sales team about network technologies and solutions
In addition, the candidate for this position should have the following characteristics:
Ability to make timely decisions
Ability to prioritize multiple tasks
Demonstrated professional attitude and courteous manner towards clients, partners, and peers
Deliver projects on time
Willingness to help where help is needed
Fit above "about you" personal characteristics, especially "minimum 5 years experience" and "fast learner"
About Us:(because it matters)
Affant Communication, Founded 1997
Honor Relationships
Continuous Improvement
Positive Impact
Take Action
One Team
About our Clients:(because that's why we're all here)
Mostly medium-sized businesses (50-5000 people employed)
Typically with experienced decision-makers who recognize the benefit of expertise
We manage approximately 60 clients' environments, proactively monitoring over 2000 devices in hundreds of locations every 60 seconds
Our clients partial client list
Recent Case Studies Clear Capital and J. Robert Scott
1/2 of our income comes from our managed services revenue... implying that we MUST meet their expectations every minute of every day
"SO WE TAKE CARE OF OUR CLIENTS"
About the Process:(what is the hiring process)
Part 1. Submit your application or resume -either one works
Part 2. Personality Profile
Upon receipt of your application/resume we email you a link to the personality profile. This email will be titled "Invitation for Online Assessment from Affant Communication" so keep an eye out
The personality profile is performed by www.peopleanswers.com and is used by us to help find the right person for the right position. Please check out their website if you would like to know more
This is not a pass/fail but a we are looking for the right qualities/characteristics in a person and this accessment augments the "application, interview and decision" process. For instance, in this
person we are looking for a positive and enthusiastic outlook,the profile would help us look into how you tend to deal with situations
There are 3 sections to the profile and each are about 15-20 minutes apiece. Only the first section is required to be completed in one sitting
The entire process generally takes between 45-60 minutes and is best taken when you are fresh, not at the end of a stressful day when you may be prone to answer questions differently
Part 3. Upon receipt of the personality profile we will call potential employees in to interview
If after hearing about our company and the position you have a sense this might be for you, get in touch with us. Send us a copy of your resume to the e-mail address on the right.
Be sure to include something about yourself that will catch our attention!
"If every company had Customer Service like Affant, this world would be a much better place to live. You keep in touch, explain what is happening and seem to be very happy with your job. You guys are awesome!"
Karen D., Calvary Church
"Wanted to say that Mathew jumped on the issue right way and isolated the problem. Very HELPFUL AND THOUGHFUL considering the situation at Spectrum and the fact i called at 5:45am this morning. "
Mike W., Spectrum
"Everytime I use Affant support, I get a great answer. You have an excellent staff."
