SLA

Affant Service Level Agreement

Cases are categorized into five priority levels. Each priority level has specific initial and ongoing action and communication commitments.

High

A High designation assumes that the network or a resource within is suffering from some sort of unaceptable degradation, but is not completely down or was down and now requires monitoring or research.

Critical

A Critical designation assumes a network or a key network resource is down and unavailable. Critical cases are immediately assigned to a support team member for continued work within contract hours until resolved.

Standard/bMAC

A Standard designation relates to a network problem or situation that does not have a major impact on the network as a whole. It is a matter that requires action toward resolution within 5 business days or more.

Investigative

An Investigative priority designation only relates to the collection of data. It is open to collect further information regarding the nature of a problem or resolution, or as a means of reminder to observe a newly repaired resource.

RMA

An RMA designation is for equipment that needs to be replaced.

Clients

Testimonials

"Keep up the good work. Working with Mathew yesterday was great. He was very helpful and with his positive attitude made a stressful situation, a fun and interesting one. The Affant engineers are always so happy to help and seem to make even the impossible, possible."

Anna, Court Call

Once again...Affant to the rescue. The Affant engineer worked diligently with me and another engineer to isolate and focus on solving the problem. This allowed me to quickly hone in and replace the defective piece of hardware and restore Internet connectivity to the network. Fast, Courteous, Efficient!!

Tom L., Resort Communication

"He listened to what I wanted and made it happen quickly."

Linda, Vision 33

Welcome to Affant Communication

Clients

Testimonials