An RMA designation is for equipment that needs to be replaced.
Methods of creating / opening this priority:
- Starts off as a Critical or High priority case, has been initially addressed, and now given an RMA classification to track the replacement of the hardware.
- May be tracked with this RMA case the entire time.
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Testimonials
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Keep up the good work. Your office has a great team of engineers that provide wonderful service and prompt responses. Whether or not a solution is found, I am always kept up to date with a phone call or e-mail until the problem is resolved and that is greatly appreciated.
Ana, Court Call
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"I have always been satisfied with the consistently superior customer service the engineers provide, and the courteous manner in which they provide it."
Tom L., Chileno Bay
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"He listened to what I wanted and made it happen quickly."
Linda, Vision 33
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