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Affant Service Level Agreement |
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Cases are categorized into five priority levels. Each priority level has specific initial and ongoing action and communication commitments.
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Testimonials
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"If we have phone troubles Affant is the first one we call. You have been very helpful in pointing us in the right direction to get the problem resolved."
Debbie M., Brenner Fiedler
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Once again...Affant to the rescue. The Affant engineer worked diligently with me and another engineer to isolate and focus on solving the problem. This allowed me to quickly hone in and replace the defective piece of hardware and restore Internet connectivity to the network. Fast, Courteous, Efficient!!
Tom L., Resort Communication
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"Thank you!! You were able to get the showrooms back up before half of them figured out they were down."
Ginger, J. Robert Scott
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